Our Service Area
All orders over $150 are eligible for free delivery within our service area
All orders over $150 are eligible for free delivery within our service area (St Charles, IL and surrounding areas). Please note, the image is approximate; Deliveries exceeding 17 driving miles from 3830 Ohio Ave, St Charles, IL 60174 may be subject to a delivery fee. If you are within the service area and your order is under $150 dollars a minimum order fee will apply. Our standard delivery is within 24 hours of the party start time and standard pickup is within 24 hours of the party end time. Specific delivery and pickup times can be chosen for a fee.
Frequently Asked Questions
What condition are your inflatables? What is the policy for cleaning them?
Fly High Bounce cleans and sanitizes each inflatable after every use. We take pride in providing clean and safe equipment for all of our customers.
What if it rains? What is the cancellation policy?
Fly High Bounce offers a zero-penalty cancellation policy, no questions asked. You are required to cancel 24 hours prior to the event start time. This goes for rain outs or any other reason you may wish to cancel. The best part is we don't charge a deposit so you can feel free to reserve as early as possible. Failure to cancel 24 hours in advance will incur a fee of up to 50% of the total rental cost.
How long is the rental for?
Each rental lasts for the duration of your party but must be picked up by next day 8:00am. Rentals needed past 8:00am will be considered a 2 day rental and you will get 50% off the second day.
Do I need to place a deposit?
Unless the party is over $1000.00, Fly High Bounce does not require a deposit. The driver will take payment upon delivery. We accept cash, check, or credit card. A $5 processing fee will be added for credit card transactions.